At Hostinger, our goal as a company is simple: to transform the world by empowering everyone with the opportunity to unlock the power of the Internet by providing the world’s fastest web hosting services at unbeatable prices to our users Aim for
Since we were established a decade ago, we reached our goal each year. We are still unstoppable in providing the world’s cheapest web hosting services, and we are always receiving amazing Hostinger reviews from our customers.
You may be asking how a company with over 29 million customers in 178 countries manages to consistently perform at the highest level. Well, the answer is simple. We have built the Hostinger brand to make our number of customers our top priority and provide highly affordable products. As a company, we are also practical, innovative and efficient. Think of us as the IKEA of the web hosting world, we are not Swedish, and we do not sell flat pack furniture.
Read on to discover the secrets to our success, and how we have developed trust among our loyal customer base over the years.
The Customer Is Always #1
Customer is the mainstay of our success. Without seeing their reaction, we would not be where we are today. We simply ask them what they want, and we work towards fulfilling their wants and needs based on their feedback. We are always working to implement best practices from the world of education and business in our customer service. In 2017, we introduced an innovative approach to improve customer relationships by applying the methodology derived from the Montessori teaching method to our peer review. If you are struggling with any aspect of your Hostinger product, our dedicated team of customer success agents are ready to help solve your problem. If you want to contact us via social media, forums or hosting website, just get in touch, and we will do our best to help you as much as possible!
If you don’t know, our dedication to customer service is so strong, that everyone at Hostinger HQ works with our Customer Success Department to better understand customer needs and develop our brand. Less one day per month works.
Efficiency And Practicality Rock Our World
At Hostinger, one of our golden rules is not to waste resources. We do not waste money on expensive software, and we do not unnecessarily spend on hiring employees that we do not need. We only hire the best in the field, and we work on the basis that a highly capable workforce is capable of employing two to three average-grade workers. This well-organized and “non-bureaucratic” approach means that our teams work in small, efficient groups that focus on the tasks that are assigned to them whether it is customer support, engineering, or marketing and communications. Our lack of red-tape means that we can react to our customers’ needs sooner than some of the larger competitors. This is because we are able to make changes based on new key performance indicators, roll-out changes to our products, and customer feedback. Our approach to using open-source software means that our employees are happiest in the web hosting business because they are simply competent at their job without fear of a software crash.
We Never Stop Learning
Hostinger has been a major part of lifelong learning, providing its customers with the best possible service over consecutive years. All of us at Hostinger believe that ongoing self-improvement is important for improvement as professionals. As a way of self-improvement, we encourage our employees to network, learn and learn new knowledge and ways to work, and participate in the world’s best conferences. We believe in reading to improve, and we are afraid to ask each other questions to help us grow as employees. We are not fans of “pseudo harmony”, and we believe that constructive criticism is the way forward as individuals and as a business. Our healthy work culture and emphasis on employee independence keeps our teams motivated around the world. Motivated employees are those who will work tirelessly to keep the hosting at the top of the web hosting game, whether they are engineers, creatives or customer success agents.
We Support You, The Innovators
Hostinger praises innovators, which is why we want to give you the power to make whatever is possible on the Internet for as little money as possible. Over the years, we created 000webhost, a free web hosting platform that helps people on seriously tight budgets take their first steps online and bring their web-based ideas to life. Recently, we helped launch BitDegree, the world’s first blockchain-based incentive opens online course provider. We are also not afraid to give a shout out to other online innovators, as you can see in our recent blog post about the name. XYZZ. If we can help you realize your dreams with Hostinger, just get in touch with us and we will be happy to help you. That’s what builds customer trust, right?
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